Kategória: AI News

Intercom vs Zendesk What are the differences? As discussed above, Zendesk started as a ticketing tool and, therefore, has one of the best ticket management workflows in place. The interface of Intercom’s native apps for iOS and Android is equally impressive. Agents can use the app to support customers who need help, even while they…

What is NLU Natural Language Understanding? For example, a recent Gartner report points out the importance of NLU in healthcare. NLU helps to improve the quality of clinical care by improving decision support systems and the measurement of patient outcomes. NLP and NLU are so closely related that at times these terms are used interchangeably.…

Natural Language Processing NLP: What Is It & How Does it Work? However, these challenges are being tackled today with advancements in NLU, deep learning and community training data which create a window for algorithms to observe real-life text and speech and learn from it. Earliest grammar checking tools (e.g., Writer’s Workbench) were aimed at…

Intercom vs Zendesk Suite 2023 Comparison All in all, Zendesk is a scalable and feature-rich solution for businesses looking for an efficient ticketing and support tool. When comparing Zendesk and Intercom, Zendesk stands out with its robust and versatile customer support solutions. It offers a comprehensive platform for managing customer inquiries and support tickets across…

The AI Revolution: AI Image Recognition & Beyond Argmax of logits along dimension 1 returns the indices of the class with the highest score, which are the predicted class labels. The labels are then compared to the correct class labels by tf.equal(), which returns a vector of boolean values. The booleans are cast into float…